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Fulfillment Policy
Fulfillment Policy for Softify (Concept Vision Technology LLC)
Effective Date: 12.05.2024
Welcome to Softify, operated by Concept Vision Technology LLC. We specialize in software development and the sale of digital products. This Fulfillment Policy outlines the procedures and standards for the delivery of our products and services to ensure a smooth and efficient experience for our customers.
1. Order Processing
1.1. Confirmation
Once an order is placed and payment is confirmed, you will receive an email notification acknowledging your purchase. This email will contain details of the product(s) purchased and the estimated delivery timeline.
1.2. Order Review
Our team will review your order to ensure that all necessary information is provided and that the order is complete. If additional information is required, we will contact you via the email address provided.2. Delivery of Digital Products
2.1. Instant Delivery
Most of our digital products are available for instant download. Upon successful payment, you will receive a download link via email, allowing immediate access to your purchased product.
2.2. Email Delivery
In some cases, digital products may be delivered via email within 24 hours of purchase. This will include a direct download link or instructions on how to access the product.
2.3. Account Access
For software or services that require account creation, you will receive an email with instructions on how to access your account and the associated product. Account setup emails are typically sent within 24 hours of purchase.
3. Custom Software Development
3.1. Project Initiation
Upon receiving an order for custom software development, our team will schedule an initial consultation to understand your requirements and project scope. This will typically occur within 48 hours of order confirmation.
3.2. Development Phases
Custom software development projects are divided into 3-4 phases. Each phase will have specific deliverables and a timeline, which will be communicated to the client at the beginning of the project.
3.3. Delivery and Deployment
Each phase will be delivered according to the agreed-upon timeline. The final product will be delivered via secure digital transfer or other agreed-upon methods after thorough testing and client approval.
4. Revisions and Support
4.1. Revisions
We offer a revision period for each phase of the custom software project to address any necessary changes or adjustments. The terms and duration of this period will be outlined in the project agreement.
4.2. Technical Support
For digital products and custom software, we provide technical support to assist with any issues or questions. Support is available via email or our support portal, and response times are typically within 24 hours.
5. Refunds and Cancellations
5.1. Digital Products
Due to the nature of digital products, all sales are final and non-refundable. Please ensure that you review product descriptions and system requirements before purchase.
5.2. Custom Software Development
Payments for each phase of custom software development are non-refundable once that phase has commenced. However, if we fail to deliver the promised deliverables for any phase, a refund will be issued for that specific phase.Refund requests must be submitted in writing, detailing the reasons for the request. We will review the request and respond within 14 business days.
6. Contact
If you have any questions or need further assistance regarding your order or our fulfillment policy, please contact us at:
Softify (Concept Vision Technology LLC)
Email: team@softify.com
Address: 30N Gould St, 82801, Sheridan, WY.
Thank you for choosing Softify!
Effective Date: 12.05.2024
Welcome to Softify, operated by Concept Vision Technology LLC. We specialize in software development and the sale of digital products. This Fulfillment Policy outlines the procedures and standards for the delivery of our products and services to ensure a smooth and efficient experience for our customers.
1. Order Processing
1.1. Confirmation
Once an order is placed and payment is confirmed, you will receive an email notification acknowledging your purchase. This email will contain details of the product(s) purchased and the estimated delivery timeline.
1.2. Order Review
Our team will review your order to ensure that all necessary information is provided and that the order is complete. If additional information is required, we will contact you via the email address provided.2. Delivery of Digital Products
2.1. Instant Delivery
Most of our digital products are available for instant download. Upon successful payment, you will receive a download link via email, allowing immediate access to your purchased product.
2.2. Email Delivery
In some cases, digital products may be delivered via email within 24 hours of purchase. This will include a direct download link or instructions on how to access the product.
2.3. Account Access
For software or services that require account creation, you will receive an email with instructions on how to access your account and the associated product. Account setup emails are typically sent within 24 hours of purchase.
3. Custom Software Development
3.1. Project Initiation
Upon receiving an order for custom software development, our team will schedule an initial consultation to understand your requirements and project scope. This will typically occur within 48 hours of order confirmation.
3.2. Development Phases
Custom software development projects are divided into 3-4 phases. Each phase will have specific deliverables and a timeline, which will be communicated to the client at the beginning of the project.
3.3. Delivery and Deployment
Each phase will be delivered according to the agreed-upon timeline. The final product will be delivered via secure digital transfer or other agreed-upon methods after thorough testing and client approval.
4. Revisions and Support
4.1. Revisions
We offer a revision period for each phase of the custom software project to address any necessary changes or adjustments. The terms and duration of this period will be outlined in the project agreement.
4.2. Technical Support
For digital products and custom software, we provide technical support to assist with any issues or questions. Support is available via email or our support portal, and response times are typically within 24 hours.
5. Refunds and Cancellations
5.1. Digital Products
Due to the nature of digital products, all sales are final and non-refundable. Please ensure that you review product descriptions and system requirements before purchase.
5.2. Custom Software Development
Payments for each phase of custom software development are non-refundable once that phase has commenced. However, if we fail to deliver the promised deliverables for any phase, a refund will be issued for that specific phase.Refund requests must be submitted in writing, detailing the reasons for the request. We will review the request and respond within 14 business days.
6. Contact
If you have any questions or need further assistance regarding your order or our fulfillment policy, please contact us at:
Softify (Concept Vision Technology LLC)
Email: team@softify.com
Address: 30N Gould St, 82801, Sheridan, WY.
Thank you for choosing Softify!